Cindy Stamps, AccentCare in Waco, Texas
with VHC Regional Manager, Nicole Figureo
“I’m a daughter, aunt, niece, and cousin of veteran, I did my research among companies similar services before I started working with VetAssist. I have exclusively worked with VetAssist for my veteras for three years.”
How long have you been working with VetAssist
“Exclusively for 3 years; did her research among companies with similar services”
What’s your experience working with Nicole?
“3 years. Also has a private pay; was doing her referrals, got a call from a girl with a strong NY accent looking for Marlena.”
What do you thing about the service?
“I love it because it’s easy to get in contact. They do what they say they’re gonna do. If there’s a mistake or miscommunication, they own up to whatever the problem is and do whatever they can to get it fixed. I have a Robin’s personal cell, David’s personal cel… They take the time to talk to me. I’ve been having problems with portal. It’s nice to know that if I have a question I will get it answered right away.I’m not patient when it comes to my veterans. “
What has been your experience helping veterans?
“It’s amazing. The VA do the veterans justice, and they are even less accomodating to the spouses. To know that I am able to help somebody to get the benefit and the care that they need to stay in their home is satisfying. I had to talk to a veteran the other day about his wife, and they do not qualify for the benefits because he’s already 100 % disabled. It breaks my heart because here are these men and women who served our country, and I can’t help them.”
“In central TX, we have a couple other agencies – I do not know how they are getting away with it – they are charging veterans $1200-1500 up front without a quarantee that they can get them benefits. The veterans reach out to me later and many tell me they do not qualify, and I say, how do you know you do not qualify?” I am often able to help them trough my VetAssist contact”
“I’m so thankful for Bonnie starting this company. I am very particular with my veterans, and I am gratefull that you guys are around, because you help me help my veterans.”
